Frequently Asked Questions

When is Schwung open?

We are open year-round by appointment.  Monday through Friday from 8:00 a.m. to 5:00 p.m. and during the High Point Spring and Fall markets.  We open the Wednesday prior to the official opening of market at 9 a.m.
We close instore and online antique sales thirty (30) days prior to market but continue to sell lighting and Atelier C&S Davoy items throughout this time.


Will Schwung hold or reserve merchandise for me?

No, we cannot hold or reserve merchandise for our customers.  All sales are on a first come first serve basis.


What forms of payment does Schwung take?

We take all major credit cards (Visa, MasterCard, AmEx, and Discover), checks and cash. If purchases are not made in person credit card charges cannot be taken over the phone.  We must have written authorization for all charges.  A credit card form will be provided for you.  All NSF checks will be charged an additional $25.00 NSF fee.


Does Schwung require a deposit?

Yes, all production orders that we do not have in stock, require a 50% deposit to start production. The remaining balance in addition to shipping is due prior to delivery.


Does Schwung have a cancelation/re-stocking policy?

Yes, if you cancel your order a 25% cancellation/re-stocking fee is required.  However, in the spirit of customer service and building strong relationships, we listen and treat each situation individually, prior to making our decision.


How is Schwung merchandise shipped?

During High Point Market Customers are responsible for arranging their own shipping and the charges are billed third party.  All orders must be picked up within 30 days of the last day of market to avoid storage charges.

Throughout the year we are happy to arrange shipping for you.  We will add shipping charges to your sales order for approval.  In the event you would like to arrange your own shipping we are happy to accommodate you.

Our “one of a kind” pieces do not come boxed, wrapped or crated. We recommend shipping through blanket wrap companies.


What should I do if I receive damaged goods?

All damages should be reported within seven days of delivery date.  They should be documented with photos and reported immediately.  We recommend inspecting goods immediately upon receipt. The signed BOL notating all goods have been received in good condition releases Schwung from any liability of damaged items.


What is SCHWUNG’ return policy?

All “one of a kind” sales are final.  No exchanges, returns or refunds. No returns will be accepted on manufactured product without a written return authorization from Schwung.  This is handled on a case by case basis.  All items must be received in our facility in good condition before a refund will be given. 


Does Schwung offer terms?

No, we do not.  All charges for merchandise are due before shipping.


How to set up a Schwung account?

To register on our website, go to “login” then “set up an account”. Once you are approved you will gain access to our website.

When you are ready to make your first purchase with us we will set up an “in house” account for you.  Your resale certificate will be required to finalize your first order with Schwung Home.


Is Schwung “Designer” friendly?

YES!!!  We love designers and do our best to help them find the specific pieces they are looking for.