Frequently asked questions

GENERAL QUESTIONS

More What exactly is SCHWUNG HOME?

Schwung Home is a designing and manufacturing company from Poland that successfully operates on the international B2B furniture market. To learn more please go to About Us.

More What are the benefits of creating an account?

Not only will you get the opportunity to shop on-line with unlimited access to the website, including pricing, your personal data and order history, but also be the first to know about SCHWUNG HOME new products.

More Do I have to be logged in to shop with SCHWUNG HOME?

Browsing the range of products of the Shop requires registering. In order to use the Shop and place orders it is necessary to register at the schwunghome.com website. However, even after registration, the access to the Shop is not automatic. SCHWUNG HOME reserves the right to grant access to the Shop at its sole discretion.

More Do you have a showroom where I can see the SCHWUNG HOME products?

We do not have a showroom, nevertheless we are happy to present our furniture and meet our clients at different international trade shows. You can find us at Maison & Object in Paris or at High Point Market in US. To be updated, please follow us on Facebook, Twitter and Instagram.

More Can I buy SCHWUNG HOME products in real stores?

SCHWUNG HOME products are only available online. We provide you with comfort of shopping from your home and having our goods delivered to your door.

More How can I contact SCHWUNG HOME Customer Service Team?

Our Customer Service Team is always happy to assist you – simply send a message to Paulina at or to Justyna at (Customers from the US, Canada and Mexico). You can also email us at .

MY ACCOUNT

More How can I create an account?

In order to register in the Shop please visit schwunghome.com website, go to “Register new account” section in the "Log in” tab, click “Request account” button and fill in the registration form.

More What information do I have to provide to create an account?

The registration form requires you to provide information such as: the exact name of the company, phone number, e-mail address in which you will settle accounts with SCHWUNG HOME. Voluntary you can provide the following data: TIN and/or VAT number (if applicable), postal address of the company, delivery address. These are not required fields, yet the registration process is faster when you provide as detailed information as is possible. To use the Shop you should accept the Terms and Conditions of the Shop (by checking the appropriate box) and express your consent to have the personal data processed to the extent necessary for establishment, determination the contents, change, termination of the legal relationship and proper provision of electronically supplied services and for the execution of the Customer's Orders and the Contract of sale (by checking the appropriate box). Providing the above personal data is voluntary, however, the lack of consent to process the personal data may result in SCHWUNG HOME inability to provide electronically supplied services and prevent you from making purchases in the Shop.

Until the authentication from SCHWUNG HOME, the Customer cannot use the Shop functionalities.

Registration form

More How can I access my account?

After creating an account you will be verified by SCHWUNG HOME and you will be informed via email once your access to the Shop has been activated. To log in at schwunghome.com use your email address (login) and password given while creating your account.

Log in

More I have created an account but I have no access to SCHWUNG HOME products. How can I get it?

If you have created an account but are not able to access the Shop it means SCHWUNG HOME is in the process of verifying the data you provided. You will be informed via email once your access to the Shop has been activated.

More Can I modify my account details? How?

You can access, change and correct your personal data. Please note that you will not be able to change the currency once you have chosen it during registration. It is also not possible to change the email address assigned to your account. To change the company name it is necessary to send a message to .

More Is my data safe?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

More What happens if I forget my password?

If you happen to forget your password, please click Forgot My Password. You will receive an email (to the email account provided during registration) containing a link redirecting you to a new password form. You will be asked to enter your new password twice to log in. Please make sure to use your new password for future logging in.

ORDERS & PAYMENT

More How do I place an order?

  1. To place an order through the Shop it is necessary to go to the www.schwunghome.com website, log into your Customer Account, make a choice of items by specifying their number, and then take the next steps based on the information given on the website.
  2. The number of ordered items of is at all times visible in the upper right corner of the website (Cart). The number of products and their net value are visible in the Shopping Cart. The amount indicated there does not include VAT or the delivery costs.
  3. After adding all chosen products to the cart, you will see the summary of your order. Please note that you can only modify the contents of your cart until you click the "Place order now” button.
  4. To complete and send the order it is necessary to press the "Place order now” button.
  5. Sending the order constitutes the purchase offer submitted to SCHWUNG HOME by you.
  6. Upon sending the order you will receive an e-mail confirming that SCHWUNG HOME has registered your order and accepted the offer. Information about your order will be included in that email.
  7. The order must be confirmed by clicking "Confirm your order" within the email.

More How do I check the status of my order?

While ordering at schwunghome.com you will be automatically informed about every status change by a message sent to the email address provided during registration. You can also check the order status in My Account section at schwunghome.com. If you need any additional assistance please contact our Customer Service Team.

More How do I know if the items I want to buy are available?

All our products are made to order. Essentially we do not keep any stock but if some products are available off the shelf you will find such information on the product page at www.schwunghome.com.

More How do I cancel my order completely?

You can change, cancel or confirm your order after receiving an “Order placement” email. To changeor cancel the order you will be redirected to the login page and after logging in - to the order content,where appropriate changes can be made. You must confirm the final order by pressing the button "Confirm your order". After that you will no longer be able to modify your order.

More What is the standard lead time?

The manufacturing time is up to 6 weeks for European Customers (completing the orders placed during the M&O market may take up to 12 weeks) and 16 weeks for US customers counting from the date when the deposit payment was received to SCHWUNG HOME account. However, the shipping time differs based on the delivery address. SCHWUNG HOME Customer Service Team always works closely with our Customers to estimate the actual total lead time individually for each order.

More What is the MOQ?

After you have become an established SCHWUNG HOME customer, there is no MOQ at www.schwunghome.com. Feel free to choose whatever you like in the quantities that you need.

Our US customers are requested to place a minimum first order of 3000 $ for stocking dealers and 1000 $ for non-stocking dealers. No minimums for reorders.

More What are the payment terms?

Customers from the US, Canada and Mexico:

After you placed an order, our Customer Service Team will contact you regarding the deposit payment, shipping costs and available payment methods. We require the following advance deposit payment:

  • in the amount of 50% of the value of the Order for every first order,
  • in the amount of 30% of the value of the Order for every subsequent order.

Customers outside of US, Canada and Mexico:

Upon fixing the delivery costs of the order with our Customer Service Team, you will receive a "Shipping costs confirmed, awaiting deposit" e-mail and a pro forma invoice that includes the shipping costs. To start the order production, you should pay an advance:

  • in the amount of 50% of the value of the Order (50% of the amount indicated in the pro-forma invoice) for every first order,
  • in the amount of 30% of the value of the Order (50% of the amount indicated in the pro-forma invoice) for every subsequent order.

The advance payment must be made within 10 working days from the date of the above e-mail receipt.

More How can I get a discount?

Being a designing & manufacturing company we only work with professionals. We offer original products which are manufactured by us locally. All prices shown at www.schwunghome.com are the best prices we can offer and no discounts are available. This is our general policy. However, we are open to discussions for full container orders – please info@schwunghome.com.

DELIVERY

More Do you ship overseas?

Yes, we ship internationally.

More What is the average delivery time?

Since we make everything to order, the approximate delivery time is estimated for each order separately by our Customer Service Team.

More Can I choose the delivery date?

The delivery date is discussed individually with Customer Service Team and can be adjusted to the customer preferences.

More Can I choose the delivery method?

We always tend to satisfy the needs of our customers so we decided to offer you a choice between having the goods delivered to the given address by a courier and organising your own shipping. Our Customer Service Team will contact you after you have confirmed your order by clicking the "Confirm your order" button within the “Order placement” email.

More Can I change the delivery address?

You can change your delivery address in My Account section at www.schwunghome.com, but please note that if you have just placed an order you must contact our Customer Service Team to make sure the delivery address for your order is correct.

More How can I track the shipment?

We always choose the optimal shipping solution for every client, therefore please contact our Customer Service Team to track your shipment.

More What should I do if I receive damaged products?

Please make sure to unpack and thoroughly check all items immediately in the presence of the courier, both for quantity and quality. If you happen to discover any damages, please inform the courier right away and fill out the complaint form. Please contact our Customer Service Team immediately on the day of delivery. All our products are carefully checked before packing and we want to be sure that they are delivered as intact to our customers.

More When and how can I return a product?

SCHWUNG HOME on principle does not accept any returns of goods. In particularly justified cases, when the return of goods is necessary please contact our Customer Service Team to settle the return conditions. Please note that SCHWUNG HOME does not receive shipments sent to them as COD and shall be not responsible for any costs connected with such shipments.

PRODUCTS

More What should I do if I have product related questions?

Please contact our Customer Service Representative: Paulina at paulina for EU customers or Colleen at colleen@schwunghome.com for US and Canada based customers.

More What should I do if I would like to order a customized product?

Please contact our Customer Service Representative: Paulina at paulina for EU customers or Colleen at colleen@schwunghome.com for US and Canada based customers.

More How can I order finish swatches and reference samples of materials?

Please contact our Customer Service Representative: Paulina at paulina for EU customers or Colleen at colleen@schwunghome.com for US and Canada based customers.

More Where are SCHWUNG HOME products manufactured?

SCHWUNG HOME operates worldwide but is located in Poland and all Schwung Home products are made in Poland.

More Can I receive the EUR.1 certificate for SCHWUNG HOME products?

Yes, if you need the EUR.1 certificate, please contact us while placing your order.

More How can I get the assembly instructions for SCHWUNG HOME products?

Every product that requires assembly is delivered with an assembly instruction (AI). In case you have any questions regarding assembly or need an additional copy of an AI, please contact our Customer Service Representative: Paulina at paulina@schwunghome.com for EU customers or Colleen at colleen@schwunghome.com for US and Canada based customers.

More How should I take care of SCHWUNG HOME products?

Care instructions are specified in the assembly instructions. For more information please contact us.

More Can I use SCHWUNG HOME lighting fixtures with a dimmer switch?

Yes, all SCHWUNG HOME lighting fixtures can be used with a dimmer switch, unless the light bulb you choose to use is not dimmable.

Couldn't find what you were looking for?

Dear Customer, if you happen to have any other questions or need more information, please . We will be glad to assist you.